Privacy Policy

Overview

Tullock Transport ("we," "our," or "us") operates this website and provides white-glove furniture delivery, receiving, and climate-controlled storage services in the Kansas City area. This Privacy Policy explains what information we collect when you use our website or services, how we use it, and your rights regarding that information.

Information We Collect

Information you provide directly

• Delivery request form: When you submit a delivery request, we collect your name, phone number, email address, pickup address, delivery address, and any item details or notes you include.
• Contact inquiries: If you contact us by email or phone, we retain records of that correspondence including your name and contact information.
• Receiving setup: When you enroll in our receiving and storage service, we collect business or designer information, billing contact details, and shipment preferences necessary to manage your inventory.

Information collected automatically

• Log data: Our servers automatically record your IP address, browser type, referring URL, pages visited, and timestamps when you access our website.
• Cookies: We use session cookies solely to support the secure admin interface. We do not use advertising or tracking cookies.

How We Use Your Information

• To process and fulfill delivery and receiving requests you submit.
• To communicate with you about your service — scheduling, confirmations, and updates.
• To send photo documentation and receiving reports associated with your shipments.
• To respond to inquiries and provide customer support.
• To maintain accurate records for billing, claims, and damage documentation.
• To improve our website and services based on aggregate usage data.

We do not sell, rent, or share your personal information with third parties for marketing purposes.

Information Sharing

We only share your information in limited circumstances:

• Service fulfillment: We may share your delivery address and contact information with our delivery crew to complete your service.
• Service providers: We use third-party tools (such as email delivery and cloud storage services) that may process your data on our behalf under confidentiality agreements.
• Legal requirements: We may disclose information if required by law, court order, or to protect the rights and safety of our customers or staff.

Data Retention

We retain delivery request records, receiving reports, and associated photos for as long as necessary to complete your service and for a reasonable period afterward to support damage claims or billing disputes. You may request deletion of your records at any time by contacting us.

Security

We take reasonable precautions to protect your information. Our website is served over HTTPS, admin access is password protected, and we limit internal access to personal data to staff who need it to perform their work. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Your Rights

You may request access to, correction of, or deletion of personal information we hold about you. To make a request, contact us at the address below. We will respond within a reasonable time frame.

Children's Privacy

Our services are not directed at children under 13. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.

Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your information, please reach out: